I'd like to let you know about some new members of the eBay Discussion Board Team. We are pleased to be introducing Community Guides. You may see them posting around the boards with the prefix "CmtyGuide" on their name. I hope you will make them feel welcome. Community Guides are being introduced to make the eBay.com.au Discussion boards easier to navigate. They may be found posting on the boards from time to time, offering help and guidance on where the best place to obtain the... (More)

Hi, What do you think the right thing to do is if an item is lost in the post?? from a sellers point of view? I am just selling some stuff off from around the house clothes jewellry and i have apparently had two things go missing in the post..I refunded the first one but am not sure if it is really my responsibility to refund again this is a different buyer.. first time $55 this time $75. What do you guys do? How do you know you are not being taken for a ride i buy stuff on line every... (More)

for eBay (not the PayPal one) That used to be displayed when you clicked on Contact Us at the top right of the page? There is now only the option for live chat? (More)

HI I could do with some help i have just brought a pair of shoes for my wedding day in a few weeks ad brought them at the buy it now price and now the item have been removed and listing cancelled by ebay the seller has emailed to ensure everything is ok and te item has been sent but i am wanting to get some contact details for seller like a phone number if possible to ensure everything is above board can anyone help me PLEASE ???? alana (More)

I recently bought an item, but used my husbands paypal account to pay for it. (it was expensive, and i didnt have the funds.) No CC. My question is, would i still be covered if the item was NAD or didnt arrive? I emailed the seller to let them know that it would be my OH paypal account paying for the item, and we obviously both have the same address. The seller never returned any comment, and i have noticed they have marked the item as posted. I hope it should arrive in the next day or... (More)

For anyone sending or receiving mail that goes through the Wollongong mail centre in NSW this is a very relevant news article - Link Wollongong is a major mail sorting/distrubution centre in NSW. If you have had any missing mail it might be worth your time to ask your PO if your mail would of passed through Wollongong. I'm on the far south coast and i know that all my outgoing mail passes through there regardless of it's end destination. (More)

I bought an item that was meant to be a bank deposit with item located in Melbourne, Australia. It has now become a bank transfer to a bank in China. Has this happened to anyone else?? What should I do?? (More)

As I only have 1 mobile phone network available to me it makes it so hard to buy the lastest Nokia N97. To work on the Next g network it must be N97-3. The Frequency required is UMTS 850mhz or HSDPA 850mhz or WCDMA 850mhz. Not many sellers can tell me if their phone is N97-1, N97-2 or N97-3. This is without having to deal with about 6 different styles of fake chinese knock ups. (Which won't work either) Very frustrating, Its a lot of money for a phone that might work. (More)

Hi guys can anyone tell me what would be the cheapest and safest method to post a bodyboard from west australia to sydney. Does anyone know what the approx cost would be.. Thanks for your help in advance Ric Flair (More)

Hey there, i sold an item on ebay, the buyer paid for it, I sent it with a tracking number to the buyers listed address, both were the same on paypal and ebay, and now he informs me he has moved and requested I send him one there. We have told him his item is at the address listed on his details on pay pal and ebay, he insisted hes changed them, I checked again and printed it out... they have not been changed. According to the post office the item was delievered to the listed address...... (More)

I received an email from ebay yesterday advising me to change from ebay.com which I thought was the correct selling site for Australian sellers. So, this morning I changed to ebay.com.au. I went to ebay live to ask if I had done the changeover correctly. The answer was yes. This afternoon I checked to see how things were going with my selling and all my BIN items have been removed. My auctions are still there. I have just got off from ebay live in disgust. The guy said that because my... (More)

Can someone tell me why i havent received the money from a buyer into my personal bank account yet? its been 3 working days and nothing. I didnt set the paypal account up so im not exactly positive how it works. Does paypal hold the money until i post the item and then put the money into my bank?? Please help - i dont want to keep the buyer waiting. (More)

How do you file an "item not received dispuit"??? thaks =) (More)

Hi folks . Can.t seem to get `design view` up in `description builder`. I used to use TL on my old PC that was running Windows XP and had no probs. Have now got Windows Vista and seem to be running into all sorts of hiccups. Does my problem lay there? Any assist much appreciated. Cheers, Bob. (More)

Hi everyone, I'm just wondering - is anyone else out there having a slow sales month??? Last month was brilliant for me - this month not so good. Is it just me - or is it this time of the year?? (More)

hi,i am a new seller on ebay ,i want to try get help about how to save money for sell on ebay.beacause i think list one by one item on ebay which is too expensive on the insert fees ,picture fees ,and final fees .you know the duration only 10 days. if no body bid on this item ,i should pay them again and again .cost too much !why i can not ad item for long time until them sold and i only need to pay once fees. anyone,kind of you ,can give me some suggestions??thanks,thanks ,thanks ........ (More)

I recently bought 4 of these touchscreen mp4 players and it didn't come with the software to convert videos to be able to play on it and it doesn't matter what software I try from searching on google I can't get the files right to play on the player. Has anyone else had the same problem? Can someone help me so I can put my videos on the players please? cheers Kylie (More)

I'm wondering if you can only choose the Private listing option in "Choose how you'd like to sell your item" section when uploading an auction, or while you already have an item up for sale also? (More)

I received a Paypal payment and can tell that by on the Selling Manager says it is paid via Paypal, but has been 24 hours and I have not received an email into my Email Account. I have double checked and the funds are there in my Paypal Account, but confused as to why I am not receiving a confirmation email. I have posted the item once I confirmed that the money is in my Paypal account but was wondering ... Do I report it? Aren't they sending the email anymore? Thanks! (More)

Hi Guys, I am new to Ebay. I have a few auctions on the go and am able to see the number of watchers and bids. But I would like to be able to see the number of views. I was playing around yesterday and managed to see a button that I could click on to see this, but I can no longer find the button. Where do I need to go to do this ? Kind Regards Julie (More)

Hi everyone, I've just recently purchased a pair of ksubi shorts from ebay and i have my doubts about it's authenticity... it's item number 280419984168 Link there's a few things i noticed when it arrived. firstly one of the crosses at the back near the waist area is missing an arm. secondly, the normal boxed crosses at the back are not there...sorry i know this might sound naive but i just need your opinion so I can bring it up with the seller. it has sticker and tags as well but... (More)

I am wondering if anyone knows how to keep the "View Item" section on the feedback page private? (More)

As I'm new to selling I find it difficult to understand how to include the Postage Calculator. I thought that would be included in the ad so buyers could see what the cost is. Can you tell me what is the best way to include postage in the ad. At present I only seem to be able to include one amount (More)

I bought an item 22nd November. Had one email contact from seller and was arranging for collection or drop off of item. Since then all my emails to him have been returned as undeliverable. Got seller's contact details from Ebay but the contact phone number gives a recorded message "Optus advise that this number is disconnected". I think this is just an honest mistake and the seller has simply not updated his contact details with Ebay but in between times I am getting nag reminders from... (More)

Hi everyone, About a month ago i sold a number of makeup items to a lady. I packaged and sent the makeup items to the lady, and a few days later i recieved a message explaining to me that this lady had recieved an empty envelope with no items in it. She said she would contact me once she heard something from the post office, which never happened. So i logged into my Paypal today, to find i have a dispute launched against me.. with her asking for a full refund. So my question is,... (More)

Hi guys, does anyone know how to track a parcel from latvia? The tracking number is in this format - CPxxxxxxxxxLV (More)

Im just looking up some concert tickets and i found a few listing for them. The concert date is the 25th but the Austion ends on the 27th?? there are a few listing like this, im concerned as there are people bidding on these.... (More)

I would like to delist an item without incurring fees. How do I do this? (More)

Hi everyone, i'm only a very new Ebay seller although i have bought a bit in the past, and i am wondering what the experienced people think is the best course of auction here. I have a number of car parts for sale, and i just received feedback (positive) saying it was well packed but the light didn't work. The product (products, they bought 2 items) was a dashboard switch which illuminates when the lights are on. The buyer hasn't contacted me in regards to it, the feedback was the first i... (More)

HELLO FELLOW E-BAYERS, COULD SOMEONE PLEASE TELL ME IF A USB INTERNET STICK IS UNLOCKED CAN IT BE USED ON EITHER PRE-PAID OR A PLAN............THANKS (More)

I seem to be losing track of how the email system on ebay works. I was 'answered a question' on 2 items today - and found them incidentally while changing a few items and I saw the 'answer question' when I went to edit these items. I did reply to the question by hitting the button, but found that the emails to me and my responses were not in the inbox of my messages list. Are they supposed to be saved there? I did receive notification of my reply to the buyer via my gmail a/c but no... (More)

I have a store and would like to add a couple of features - I would be grateful if somebody could help please I would like to include photos in my listings - is this possible without buying a custom template? Also I would like to link to my other items at the bottom of my listings - I know this is possible but I just can't see where I do this.... thanks (More)

Hi all, Firstly thank you to those who take the time to read this, and hopefully reply. I have been a member of eBay for almost 4 years, and this year took a step forward and starting selling alot more products than in previous years. I am still learning the tricks of the trade, and still have alot of work to do, but it all comes in small steps. I recently purchased a number of eBay books, and in one of the books, it states that if I am a Powerseller (I made this status last month),... (More)

I purhcased an item that was not as described, offered the seller a chance to fix it and they purchased my item, a car so not cheap to list and left negative straight away, how can I go about getting this fixed and getting fees back? I'm so upset about this right now.. (More)

Hi Guys, I log in to ebay Australia 5 or 6 times a day. Every time I log in I check the stay logged in box. But the next time I log it asks me to sign in again ! This is a pain, is this a bug ? or am I doing something wrong ? (More)

Or is this a bit too revealing for a photo on Ebay, Goodness knows I would not want my son comming accross this in his searches. Item Number: 120482446665 (More)

I am new to ebay but I recently won some items and the payment window says that the payment is unclaimed what does this mean please. (More)

Hi, Im starting to get into selling more on ebay and im thinking of opening an ebay shop. However Im a bit concerned about the order of listings. Ive tried to use the featured plus feature and it still didnt make my listing appear on the first page which i think is a bit like cheating on ebays behalf. Anyway all i want to know is how to make my listing be the first thing that people will see when they type in the same keywords that i use in my listing. Please Help (More)

I can't get my head around the way creating a sale works. I can understand that if an item is due to be relisted it gets knocked back by not getting listed. However, I tried to set up a sale for items that I've had listed for a while and did relist them last week, but I keep getting a error message to say that items can't be added because they are 'newly listed or the price has changed recently'... which obviously they haven't..... Am I doing something wrong or am I misunderstanding how... (More)

I set up a category as a side-line to my main items for sale (some books I want to sell as I don't have enough storage for all the books I own . I thought about setting up a new user id just for these, but thought it wasn't worth the hassle, but now find that these books are appearing on the front page of my store, which I really don't want. So the question is - is there a way to have the books NOT appear on the front page... Every time I want to make changes to things it takes me hours... (More)

Recently, I had to open a Paypal dispute to get my money back. I won the dispute, however, the email I received from Paypal was worded like this: ...'If you are due any additional funds, we will make our best effort torecover the balance from the seller. If the seller's account has insufficient funds to complete the refund owedto you, please be assured that we will take appropriate action against theseller's account, which may include limitation of the seller's accountprivileges.'... I... (More)

I sold an item on the 18/11 and have not heard a thing from the buyer. I opened a dispute as nothing had been heard and I just got a message saying they paid for it and must have as they received it a week ago. I replied with paypal has not been recived, checkout not completed to get bank details and as was ony won 5 days ago how can it have been received a week ago????? This buyer has 3 negs and 2 neuts as a seller so one would think they know how it works What would be the... (More)

Hi Lovelys , I have never sold before but I have a beautiful antique rose gold watch chain with diamond ( I beleive) slider I just love it and have had it for a long time but unfortunatley I wore something very special hanging from it and after years of wearing it , recently at a jimmy barnes concert it came off ....lost forever ! I am mortified and every time I look at it I feel sick that I lost my special xx so its time for it to go x I have looked at other ones on ebay but none are the... (More)

I received my awaited item today and am bitterly disappointed. I've tried every way possible to contact him to no avail - my messages sent through 'ask seller a question' on the item page are not registered in my 'sent' messages list; I've tried via other items he has posted for auction - same result. Ebay were to send his contact details to my email address (& mine to his) - nothing so far. What's going on. And just to test that things are functioning properly this end, I've made successful... (More)

Hi Guys, I am just joining Ebay and am going to list some low cost items on the Australian Ebay. As I am new I will have no feedbacks or low feedbacks for a while. Do you think people are put off by no feedback ? After all I will be Paypal verified. Regards Julie (More)

HI I'm new to ebay and really have no idea what i'm doing. I really want to sell this PSP I won off a radio station and a friend told me that ebay would be a great place to do it. However after listing the item, within an hour I thought all my christmas's had come at once when someone baught it with out even a bid. Before I replied to them via ebay mail I made sure that they were ok. Their address was from America and they had good feedback, yet they asked me to reply to them to another... (More)

Hi, I am new to ebay. I would like some advice please. I recently brought a new handbag from an overseas seller and whilst it is lovely and nothing wrong with it, it is just too big as I am a short person I look like a walking handbag! Can I re-sell it?? I am not looking to get my money back, just want someone else to have the chance to have it. Cheers, beadzz. Hope I did this right lol. (More)

Hi hope someone can helpme. For a week now i am unable to get the abay home page to load up. I have had to lod onto a freinds computer to post this question. Ive tried many ways even logging in under a different name but nothing seems to be working. Any ideas? Thanks (More)

Hi I've just been looking in the antique jewellery section and am quite annoyed with the volume of fake antique stuff listed. There are two sections one for geniune and one for reproductions, yet there is heaps of items which are not true antiques listed. Isn't this a violation? dies ebay have a policy on this? I have had a quick look but can't find anything. Win (More)

I purchased an item that was sold as in very good condition. It arrived with a large dent in it. I contacted seller and they replied last week that she packed the bowl and knew it had a dent but was unaware that the listing had failed to mention the dent. (Wife wrapped parcel, Husband wrote the description.) The email stated they would refund fully and I could keep the item. Now at Monday night I have not had the payment refunded or reversed, I paid through Paypal. Should I start... (More)